9-1-1. What is your emergency?

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“This is 9-1-1. What is your emergency?” I don’t often reflect publicly on the fifteen years I served as a 9-1-1 Operator and Police Dispatcher for the city of Nashville. This was my first career-type job as a somewhat sheltered eighteen-year-old girl, and I was quickly stationed on the midnight shift where all the action took place. Each night at 10:00 p.m., I proudly donned my navy blue civilian uniform and entered through security gates, metal detectors, and controlled access doors into a windowless room with nothing but computer screens in every direction. We served as the hub of activity…

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