Don’t you hate long, silly greetings on voice mail? I do. I want quickly to get to the beep so I can leave a message. But I was surprised when I called a new friend and heard her beautiful greeting. “I love that sweet greeting,” I said when she returned my call. “It sounds so very positive and upbeat. Not like most that are the same as everyone else. I love how your personality comes through.” “Who is this?” the person said. Gulp. I had dialed the wrong number. Lesson learned: listen, listen, really listen—before speaking! And you know what?…

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